SAS Samurai Shark - Samurai Shark Knife Sharpener

Cranston, Rhode Island 0 comments

When I found out how much it was going to cost, I called to cancel the order.I was told my order was not in the computer and to call the next day.

When I called the next day, I was told I was too late, as they had already shipped it. I refused to accept the package, and was still charged the full amount because I didn't return it with a completed return slip! How can I do that when I don't even open the package?!?!?!?!

I challenged the bill through my credit card company and the "Shark" people lied about having a converdation wtih me and offering me a discount which they alledge I refused.

I never had any such conversation, but cannot prove it because I did not record my conversations with them.

Nasty people ...

nasty company!!!

SAS Samurai Shark - "Buy one, get one free for $10" ... but it cost $51.80

Philadelphia, Pennsylvania 1 comment
Not resolved

In aggregate, this scam is HUGE based on the TV audience at risk.

When the TV ad said "Buy one, get one free for $10 - a $60 value!" I went to www.buytheshark.com to order a Samurai Shark. I received a prompt e-mail confirmation that shipping would take 4 to 6 weeks. When the merchandise wasn't received by 3/4/08 I called to cancel the order, since I discovered that the same item is sold at the local Bed Bath & Beyond for $9.99 (obviously without shipping charges). I spoke with 'Kami', who told me that "the merchandise was back-ordered, and shipped yesterday, so I couldn't cancel."

The hit to my checking account on 3/5/08 was $51.80, not $17.95. I called again to clarify: the charge was for TWO units @ $10 = $20, plus $7.95 EACH for FOUR units, or $31.80, totalling $51.80.

I objected to the lack of contact about the back-order without an option to cancel, and told 'Kami' I'd refuse delivery. 'Kami' informed me I'd get a maximum refund of $20.

The company is betting that the disputed amounts are small enough that the scammed won't notice, or that complaints will be neutralized by 'Kami' at their "Customer Service" intermediary (customerservice@permissioninteractive.com), who conveniently have all the answers.

How many hundreds or thousands responded to the same TV ad?

Review about: Samurai Shark.

Comments

Anonymous
Gap Mills, West Virginia, United States #11296

I have ordered from numerous on line sites.However, I think I've just been duped by this company.

After odering the standard items my order came to 33 and some change. I knew that wasn't right. Now I can't reach anyone at the company.

I am going to report them to BBB and my bank.It's ridiculous.

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